Technical customer order management
Customer Service
Hard Skills
This module is suitable for those those who will perform the Customer Service role in customer management within a company. The multiple-choice questions are intended to explore the management skills that, the person assigned to this task, would put in place in performing the task assigned to him or her. They are suitable both for people with short previous experience and for people with higher seniority in handling customers and their orders allowing the recruiter to identify skills that are fundamental to the consistent performance of the Customer Service task.
Topics covered.
- Order and complaint management
- Incoterms and documents
- Problem solving in customer activity
- Service
Author bio
Cira Esposito: Graduate in Linguistic and Cultural Mediation - International Relations. She entered the world of work in 2014, doing her first internship at Auchan Spa in the import/export office as a logistics employee. She continued at Loyalteam S.r.l., a company operating in the loyalty sector of the large-scale retail trade, and in 2016 arrived at Markwins Beauty Brands International, an American multinational company that produces and markets make-up. She began her career path as Customer Service Coordinator, dealing with retailer and distributor customer management. She currently holds the position of Customer Service Manager of International. He is responsible for managing an international team of 6 people; planning and standardizing processes aimed at improving Customer Experience; managing projects aimed at automating Customer Service users' operational activities and increasing Customer Experience, provided to customers (RPA - B2B portal - PIM).