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The ability to interact in situations of conflicting interests and of seeking solutions acceptable to the various parties involved.

The ability to adapt to different contexts and situational demands; it involves knowing how to deal effectively with new and unexpected situations in order to achieve expected outcomes. It includes aspects of open-mindedness, innovation and change orientation.

The ability to cope with external demands with individual resources and effective coping strategies. It includes the ability to regain personal equilibrium following stressful or traumatic events.

The ability to use emotions usefully and effectively in interpersonal relationships. Based on empathy and social skills, it enables one to recognize, express and manage emotions in oneself and others. It allows one to grasp the information conveyed by emotions by identifying their causes and possible consequences.

This module is suitable for those who will have responsibilities in the performance management area of a medium- or large-sized company.

This module is suitable for those who will be responsible for all payroll and tax/contribution processing activities within an organization with internal payroll processing.

This module is suitable for those who will be responsible for basic HR Administration activities within a complex business organization with in-house coupon processing, or within a smaller business organization with coupon processing outsourced to an Employment Consultant.

This module is dedicated to those who will take up the Customer Service role in customer management within a company.

This module is suitable for those who have an established expertise in Zendesk as Agent.

This set of questions is suitable for those who will work in the Accounting and Finance area of a medium-sized or large company.

This set of questions is suitable for those who will work in the Finance area of a medium-sized or large company.

This set of questions is suitable for those who will have responsibilities in the area of labor relations with knowledge of contracting in a medium- or large-sized company.